Shipping policy

Last updated: 16 October 2026.

UK delivery

We currently offer delivery only to eligible United Kingdom addresses. The available service and final delivery charge are shown at checkout before payment. If no service is offered for your postcode, please contact us before ordering.

Zatchels production and dispatch

Zatchels bags are handmade to order in England. Allow 7 to 10 working days for production before dispatch, followed by a next working day courier service. Working days exclude weekends and public holidays. Courier service times are estimates and do not guarantee arrival on a particular date.

Items ship directly from Zatchels. Their included packaging is a Zatchels dust bag and certificate of authenticity inside a plain outer box. Gift boxes, gift wrapping and Miel & Muse inserts are not included unless the product listing expressly says otherwise.

Jewellery and card holder dispatch

The Sahara and Sanora necklaces and Fred Bennett black leather card holder ship directly from their respective UK suppliers. Their typical dispatch estimate is one day. This is an estimate, not a guaranteed arrival date; the Zatchels production period above applies to bags, not these products. Available delivery services, transit estimates and final charges are shown at checkout before payment. Charges may vary by product, supplier, order and postcode. A supplier promotion or free shipping threshold is not a promise of free delivery unless checkout shows it for your order.

Sahara and Sanora necklaces are supplied in a LUXE TONES organza bag inside a white padded outer envelope. Gift boxes are not included. For the card holder, gift packaging is included only where expressly stated on its product page.

Order updates

We send an order acknowledgement and, when available, dispatch and tracking information to the email address supplied at checkout. Please check your delivery details before placing an order and contact us promptly if an amendment is needed. We will explain whether a change is still possible.

Multiple items and delays

If items need separate deliveries, the checkout and order information will show the applicable charges and available delivery arrangements. Contact us if tracking stops updating or an order is delayed. We will investigate and keep you informed. Unless we agree another delivery period with you, goods must be delivered within 30 days. Your legal rights if delivery is late, goods are lost or an order is damaged are unaffected.

Illustrative collection concepts are not available to order and do not have a delivery service.

Contact: hello@mielandmuse.com or +44 7387 523127.