Returns & refunds

Changed your mind?

For a standard bag bought online, tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to return it. You do not need to give a reason. Standard designs made after an order are included in this policy; we are not offering personalisation at launch.

Email virkex1@gmail.com with your order number and cancellation request. You may use the optional form below or any other clear statement. Contacting us for instructions is not a condition of your right to cancel.

Where to return

Miel & Muse / VIRKEX LTD
16 Garden Mews, Blaydon-on-Tyne, NE21 4AB, United Kingdom

Please return to us, not to Zatchels. Include your order number. For a change of mind, you pay the direct return postage. We recommend keeping proof of postage. You may inspect the bag as you would in a shop; handling beyond what is necessary may result in a deduction for diminished value.

Your refund

We refund eligible cancellations to the original payment method, including the least expensive standard outward delivery charge where applicable. Any extra cost of an upgraded service is excluded. We may wait for the returned goods or evidence that you have sent them, whichever comes first, and refund within 14 days of that point.

Faulty, damaged or incorrect?

Please contact us with your order number and a description of the problem. Photographs can help, but are not a condition that removes your rights. We will arrange the appropriate remedy and cover reasonable return costs for faulty or incorrect goods. Supplier reporting deadlines do not limit your statutory rights against us.

Optional cancellation form

To VIRKEX LTD trading as Miel & Muse, 16 Garden Mews, Blaydon-on-Tyne, NE21 4AB, United Kingdom, virkex1@gmail.com: I give notice that I cancel my contract for these goods: [goods]. Ordered on / received on: [date]. Order number: [number]. Customer name and address: [details]. Date: [date].